Exhibiting at The Independent Hotel Show
As a relatively young company, exhibiting at the Independent Hotel Trade Show was a new experience for us, so we went in with open-minds, some excellent sales literature, oodles of enthusiasm and a few rather large bowls of jelly beans.
The response was phenomenal! Firstly, we’d like to thank everyone who stopped by Stand 313 for a chat, to read about the services we offer or to listen to the ways in which we make hoteliers’ lives easier. We met some fantastic people, and have arranged numerous follow-up visits across the UK in hotels of varying sizes and with differing needs.
Welcome to Charles Roc, Your business is our business
While you may know us as your go-to partner for housekeeping services including cleaning and pest control, we also offer a full range of services to ensure the smooth-running of your hotel or commercial premises.
Keeping our clients’ businesses running smoothly is our priority, so these services fit around your needs. Our ‘solution finding attitude’ ensures your business runs at its optimal level with minimum disruption.
We are your One Stop Shop for all aspects of servicing, maintenance, energy management, pest control, air conditioning, plantroom equipment and fire & compression systems.
Our passion is providing a bespoke service to encompass everything you need, and we’d be delighted to chat to you about this.
Hotel Housekeeping Services
We provide a professional full cleaning service covering all hotel needs. We supply and manage Housekeepers, Supervisors and Night Porters.
Our range of Maintenance Contracts can take care of all your ADHOC and ongoing maintenance needs.
We can design a bespoke package to suit every need.
We provide a full cleaning service for offices and commercial properties throughout the UK.
Our cost-effective solutions and focus on quality staff to ensure consistently high standards of cleaning.
As part of our 360° service, we provide a full pest control service to ensure your premises are thoroughly clean and clear, inside and out.
You can benefit from our full air conditioning service to keep your commercial premises at an ambient temperature.
We provide a full laundry services at competitive prices.
Charles Roc’s founder and director is described by his team as someone who inspires, is down to earth, says it how it is, imparts enthusiasm and passion and is amazing company! A nice testimonial from staff who agree that their boss knows his stuff inside out. They say he has created a giant puzzle, with each member of the team fitting together to create the perfect vision.
Lou’s primary job is to support the teams out on site, and she has responsibility for around 45 people based mainly at Gatwick and Birmingham.
She spends a couple of days each week working with individual teams and their managers to ascertain best practice and give them the right tools to maximise their processes and knowledge.
Before taking up his role with Charles Roc, Chris was the general manager for one of the UK’s largest hotel chains. We were delighted to tempt him away, bringing with him a solid history of providing facilities management services throughout the sector.
Phil has one job – to fix everything that breaks!
Not personally, of course – although he is capable of hand-on maintenance in all areas. His actual role is to supervise the teams of maintenance staff that keep our hotels and commercial clients’ properties running smoothly and safely.
Amanda keeps the office running like clockwork – including the head office-based team! She oversees all of our internal administrative operations and – importantly – makes sure our MD has a daily dollop of porridge! No one functions well on an empty stomach!!
Kamila has been with the company since it started, working her way through almost every department to gain a comprehensive understanding of the full operation – and making her an invaluable member of the team!
A team should be one big family!! And at Charles Roc Services Ltd, we value family! We are as passionate about our team as we are about our clients.
Our management team is dedicated to providing a first class service throughout the hotel and hospitality industry. We employ reliable and trusted professional housekeeping staff whose values echo yours, and we train them extensively and treat them with excellence.
To our team, their job isn’t simply about cleaning; it’s creating a positive experience for your guests, from the moment they step into your entrance lobby until their eyes close on perfect pillows.
Your business is our business